Thank you for choosing Netjoy Metacraft International for your handicraft products. We value your satisfaction and aim to provide you with high-quality products and excellent customer service. In the event that you need to request a refund, please carefully read and understand our refund policy outlined below.

1. Eligibility for Refund:

We understand that sometimes circumstances may arise where you may need to return a product. To be eligible for a refund, the following conditions must be met:

The product must be returned in its original condition, unused, and in its original packaging.

The request for a refund must be made within [X] days from the date of purchase.

Proof of purchase, such as a receipt or order confirmation, must be provided.

The reason for the refund request must fall under one of the acceptable reasons stated in this policy.

2. Acceptable Reasons for Refund:

Refunds may be issued under the following circumstances:

The product received is defective or damaged.

The product received is significantly different from what was described on our website.

The product was not delivered within the specified timeframe, subject to our shipping policy.

In cases where the customer has mistakenly been charged multiple times for the same order.

3. Non-Refundable Items:

Certain items are not eligible for refunds. These include:

Customized or personalized products, unless they are defective or damaged.

Products that have been used, altered, or modified in any way from their original condition.

Clearance or sale items marked as final sale.

4. Refund Process:

If you believe you are eligible for a refund based on the criteria mentioned above, please follow these steps:

Contact our customer support team at [contact email or phone number] and provide details of your order and the reason for your refund request.

Our team will review your request and may require additional information or evidence to process your refund.

Once your request is approved, you will be provided with instructions on how to return the product.

After we receive the returned product and verify its condition, we will initiate the refund process.

Refunds will be issued to the original method of payment within [X] business days, depending on your bank or credit card issuer’s processing time.

5. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part, such as sending the wrong item or a defective product.

6. Contact Us:

If you have any questions or concerns regarding our refund policy, please feel free to contact us at [contact email or phone number]. Our customer support team is available to assist you and address any issues promptly.

7. Policy Updates:

Netjoy Metacraft International reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from Netjoy Metacraft International, you acknowledge that you have read, understood, and agree to abide by the terms and conditions of this refund policy.